Faqs
Welcome to Basement Shop. Enjoy exploring our unique products.

Faqs

How much is the shipping fee?

As we run a dropshipping business, shipping methods are mainly according to the vendors’ available methods. We offer Standard Shipping as our default based on the delivery location and quantity of purchased items. 

At certain times, there will be discounts and special promotions. Subscribe to our newsletter and always be updated with our promotions and discounts on our various social media platforms.

For more information, please check our Shipping Policy.

When will my order arrive?

The time frame divides in two parts: Processing Time and Shipping Time. Processing time includes order verification, tailoring, quality check, and packaging. Our vendors usually prepare the order to be shipped in 1-6 days.

Shipping time refers to the time it takes for items to be shipped from our suppliers to the destination. As our default shipping method is Standard Shipping, depending on the destination location it will be different. 

  • For destinations located in the US & Canada, it takes 10-16 business days (after processing time)
  • For destinations located in Northern Europe except Iceland & Greenland, it usually takes 16-21 business days
  • For destinations located in Southern Europe including Turkey, it usually takes 12-17 business days
  • For destinations located in Western Europe, it usually takes  10-17 business days
  • For Iceland, based on the weather it may takes 21-35 business days

For more information please see our Shipping Policy.

Can I cancel my order once it is placed?

We cannot make any cancellations for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 12 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.

Do you have a return policy?

Due to the nature of our print-on-demand and dropship products, replacements or refunds are provided only if the product is defective or materially different from the description on its respective site.

You must submit a claim within 14 days of the delivery date.

Shipping and handling fees are not refundable. Refunds will be processed only for the unit price that applies for refund.

 

Where can I contact you in case of concerns with the products?

You can reach us by chatting or sending an email.

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